2c2p Privacy Policy - Protection of Users' Personal Information
Last Updated: January 2026
1. Information We Collect
When you register and use the 2c2p platform, we collect several categories of information to ensure our services run smoothly and securely. This information is collected directly from you during registration, platform use, and financial transactions.
The types of information we collect include:
- Account information: Full name, email address, phone number, date of birth, and the username you registered when opening your 2c2p account.
- Device and browser information: Your IP address, device type, operating system, browser type, language settings, and other technical data transmitted automatically when you access our platform.
- Local payment information (MYR): Details relating to your chosen payment methods, such as bank account numbers, FPX information, and e-wallets. We do not store full card numbers — only secure tokens processed through licensed payment gateways.
- Cookies and tracking data: Session data, user preferences, and in-platform activity records that help us continually improve your experience over time.
- Usage data: Betting records, gaming activity, login and logout timestamps, and transaction history for record-keeping and account security purposes.
We only collect information necessary to deliver our services and meet legal compliance obligations. No sensitive information such as full identification card numbers or biometric data will be collected without a clear justification and your explicit consent.
2. How We Use Your Information
2c2p uses the information collected for a number of clear and legitimate purposes. All use of your information is subject to the principle of data minimisation and the purposes defined at the point of collection. We will not use your information for any other purpose without notifying you in advance.
Key purposes for which we use your information include:
- Processes account registration and verifies user identity in compliance with Malaysian legal requirements.
- Securely and accurately processes deposit and withdrawal transactions in MYR.
- Providing effective customer support whenever you reach out to our team.
- Sending important notifications related to account activity, security updates, or policy changes.
- Improving the platform, enhancing the user experience, and developing new features based on usage patterns.
- Detecting and preventing fraud, unauthorised access, and activity that violates 2c2p's terms of service.
We will not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. Any marketing communications we send will always include an option to unsubscribe.
3. Cookies & Activity Tracking
The 2c2p platform uses cookies and similar tracking technologies to enhance your experience and maintain the security of your session. Cookies are small data files stored on your device when you visit our site, and they help us recognise you on subsequent visits without requiring you to log in each time.
We use several types of cookies:
- Session cookies: Temporary cookies that expire when you close your browser. Used to maintain your login session during active use of the platform.
- Preference cookies: Saving your personal settings — such as your preferred language and interface display — so you don't have to reconfigure them each time you visit.
- Internal analytics cookies: Helping us understand how users interact with the platform for internal service improvement purposes.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some areas of the 2c2p platform. We do not use third-party cookies for external advertising purposes.
4. Data Storage, Security & Sharing
All personal information collected by 2c2p is stored on secure servers protected with 256-bit SSL encryption. We apply strict technical and organisational security measures to prevent unauthorised access, data loss, or unintended disclosure of information.
Your data is retained for as long as your account remains active or as required to meet our legal obligations. Once an account is closed at your request, we will delete or anonymise your personal information within the timeframe prescribed by applicable Malaysian law, unless a longer retention period is legally required.
Third-Party Sharing
2c2p does not sell or share your personal information with third parties for commercial purposes. However, we may share necessary information with:
- Licensed payment processors and FPX gateways used to handle transactions in MYR securely.
- Technical service providers who assist in operating our platform infrastructure under strict confidentiality agreements.
- Malaysian authorities where required by law or a valid court order.
All third parties involved in processing 2c2p user data are required to comply with data protection standards equivalent to our privacy policy. We do not permit any third party to use your information for their own marketing purposes.
5. User Rights & How to Contact Us
As a 2c2p user, you have several important rights regarding your personal information. We respect these rights and are committed to helping you exercise them without unnecessary barriers.
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request an immediate correction.
- Right to Erasure: You may request the deletion of your personal information, subject to any legal requirements that oblige us to retain certain data for a specified period.
- Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your information while a dispute is being resolved.
- Right to Object: You have the right to object to the processing of your information for specific purposes, such as direct marketing communications.
Policy Updates & Contact Us
2c2p reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Any significant changes will be communicated to registered users via a prominent notice on the platform or by email. The date of the most recent update will always be displayed at the top of this page.
To submit any privacy-related enquiries, requests, or complaints, please contact the 2c2p support team by email at [email protected]. We are committed to responding within three business days. You may also refer to our FAQ section for answers to privacy questions commonly asked by Malaysian users.
Your Data, Our Responsibility
We take the privacy of every 2c2p user seriously. Sign up with confidence and enjoy Malaysia's safe entertainment platform.